HELP for business account holders

HELP for VIRALBY business clients

I. General information

What is VIRALBY?

VIRALBY is a platform for rapidly growing your sales. Users complete simple marketing tasks (such as creating and publishing reviews, posts, and stories about your company), earn points, and exchange them for real benefits from your brand. It’s an effective and convenient tool for creating and launching user engagement campaigns to promote your business, create and distribute relevant content, and drive word-of-mouth and public recommendations. The platform allows you to maximize your audience’s promotional potential with a clear logic and interface, effective motivation, automated routines, and transparent analytics.


How does the platform work in general?

  1. You create marketing tasks for users (using templates or from scratch).

  2. Users perform them—publish posts, shoot videos, write reviews, etc.

  3. They send links or screenshots of their work as confirmation—you or the AI checks the completion.

  4. For high-quality tasks, users receive a reward denominated in the platform’s currency, VIBY.

  5. Users spend the points they earn on your benefits: discounts, gift cards, products, and bonuses.

  6. You get waves of organic content, traffic, and mentions—and it all scales.


How is VIRALBY different from regular referral programs?

  • You encourage specific user actions that you describe, rather than abstract “invitations” with unpredictable results.

  • The user receives an instant reward —they don’t have to wait for someone to buy something. This motivates users to engage regularly.

  • Much more flexible and understandable : you formulate what the user needs to do and what the requirements are.


Who is the platform suitable for?

  • Online stores (Shopify, WooCommerce, Amazon, Etsy, etc.)

  • Apps (especially subscription or freemium ones)

  • Tourism, eLearning, fintech, local business

  • Brands looking to boost their social media presence or reviews


II. Basic Entities and Logic

What is Workspace?

This workspace is for managing promotional campaigns and marketing tasks related to the promotion of a specific business unit with its own dedicated website. All tasks, campaigns, users, and VIBY are managed within this specific Workspace.


What is a Campaign?

A campaign is a group of tasks and benefits united by a common goal (e.g., a promotion, a local launch, or audience outreach in a specific market). Within a single Workspace, you can create multiple campaigns with different goals, formats, and audiences. You can launch:

  • Main campaign – visible to everyone, always active

  • Timed campaigns – with start/end dates

  • Targeted campaigns are visible and accessible only to users with a special access code.


What is a Task?

This is a specific action that the user must perform: leave a review, make a post, shoot a video, etc. Each task includes:

  • Title and description

  • Platform (e.g. Facebook, Instagram, Reddit)

  • Content type (article, comment, story, photo, etc.)

  • Requirements (word count, keywords, link availability, etc.)

  • Instructions and tips for completing the task

  • The value of the task is expressed in VIBY (assigned by the task creator)


What is Benefit?

This is a reward that users can receive by exchanging their earned VIBY. Available benefit types:

  • Discount coupon (%)

  • Gift card (fixed amount)

  • Free shipping

  • Any of your products, services or bonuses (Item)


What is VIBY?

VIBY is the platform’s internal currency. They determine the value of tasks and benefits. As a brand, you award points to users for completed tasks. By completing your tasks, users earn VIBY and spend them on your benefits. Everyone benefits, and everyone is happy.


III. Creating and Managing Campaigns

How to create a campaign?

When you create a Workspace in VIRALBY, you automatically get a Primary Campaign —it’s active indefinitely and available to all users. You can also create additional campaigns manually:

  • Name the campaign

  • Select a format (perpetual, scheduled, limited access)

  • Add tasks and benefits

  • Define access rules for your campaign for users (targeted campaign or public)


What types of campaigns are there?

Campaign type

Description

Access

Main

Always works by default.

Available to everyone.

Temporary

Temporary promotion (product launch, sale, etc.)

On schedule.

Targeted

Campaign for a specific audience.

Access via Access Code.


What is a Campaign Access Code, and why is it needed?

  • If in


How do I restrict access to a campaign?

You can make a campaign:

  • Public —it will be visible and accessible to all your users. Anyone can freely register and become a member.

  • Targeted — it will only be available to users who enter a special Access Code. The Access Code is generated when creating a targeted campaign, and you can issue this Access Code only to users in your target group for that campaign. This is useful if you’re running a task targeted to a limited audience (for example, by region, partner channel, or among your own customers).


How to set up the timing?

In the campaign settings wizard you can:

  • Set a start and end date (or leave the campaign indefinite)

  • Automatically hide campaign upon completion


Is it possible to run multiple campaigns in parallel?

Yes, one Workspace can contain:

  • 1 main campaign (permanent)

  • And an unlimited number of additional permanent, temporary, public, and targeted campaigns. This provides flexibility: for example, you can simultaneously promote product A in the US and product B in Europe with different sets of tasks and rewards. You can also create separate campaigns for different language groups of users, or to promote different brands or products.

IV. Tasks

What is a task?

A task is a specific action a user must complete: write a review, publish a post, shoot a video, create a story, post a comment, etc. For completing the task (after verification), the user receives Points, which they can then exchange for benefits.


What types of tasks are there?

Tasks vary by content type or activity and platform:

Content type

Examples of sites

Review / Comment

Trustpilot, Google Maps, Reddit, Quora

Posts / Stories

Instagram, Facebook, TikTok

Videos / Shorts

YouTube, TikTok

Photo content

Instagram, Pinterest

Articles / Reviews

Medium, Substack, Tumblr

Content types in the task are automatically synchronized with the capabilities of the selected platform.


How to create a task manually?

You can create a task through a special wizard in a few steps:

  1. Select the task type and platform

  2. Write the Title of the task and a Description of its essence

  3. Define quantitative and qualitative requirements

  4. Add tips and recommendations for performers

  5. Set the reward amount for completing the task (VIBY)


How does the task wizard work?

The wizard simplifies task creation:

  • Choose a platform and type of action

  • The system suggests relevant requirements for the task

  • You set the parameters (for example: “comment at least 50 words”, “mention brand XXX”, “get at least 10 likes”)

  • The entire structure is generated automatically, which simplifies both creation and verification.


Is it possible to generate tasks automatically?

Yes. You can fill out a short questionnaire about your business and campaign goals —the AI assistant will generate 5 ready-made tasks:

  • With the right type of content

  • With a relevant platform

  • With pre-selected requirements

  • With the correct price and instructions


What are the assignment requirements?

These are the conditions that published content must meet. For example:

  • Must be at least 50 words

  • Mention the brand “YourBrand” in the text

  • Add the hashtag #BestCookie

  • The post must receive at least 10 likes.

Requirements can be:

  • Select from the catalog of standard requirements

  • Add your unique requirement


What are instructions?

Instructions are tips for the performer to help him better understand:

  • What style and what exactly should I write about?

  • How to complete your assignment faster and easier

  • What’s the best way to format a post or video?

  • What is best to avoid when performing a task?

For example: “Write in a friendly manner, imagine that you are recommending it to a friend”, “You can joke about the taste or unusual shape”.


How is the cost of a task determined?

You determine the number of points the user will receive for completing the task. Typically, the more difficult the task, the greater the reward the performer should receive. Recommended logic:

  • Comment/review – 100-200 VIBY

  • Post/story – 200–500 VIBY

  • Video/article — 500–5000 VIBY


Is it possible to set a limit on attempts to correctly complete tasks?

Yes, you can specify:

  • How many times can one user fail a task and send it to you for review?

  • Whether to allow recurrence (daily, weekly, etc.)

V. Benefits (Rewards)

What is the benefit?

A benefit (or reward) is what a user receives in exchange for earned Points. Benefits are the key motivating factor for completing tasks.


What types of benefits are supported?

Benefit type

Example

Discount coupon

10% off all items on orders over $50

Shipping discount

Free shipping when purchasing a product

Gift card

$5/$10 e-voucher

Item (product/service)

Free t-shirt, subscription, sample, etc.

These 4 types cover 90% of scenarios for e-commerce, SaaS, EdTech, Fintech, and other niches.


What properties can be customized for a benefit?

Property

Possible values

Quantity

Limited (e.g. 100 pcs.) or unlimited

Repeatability

Single or multiple use

Period of use

Benefit start and end dates

Show period

When will the benefit be visible to users?

Image and description

How the benefit will be presented in the showcase


How is the benefit “delivered” to the user?

📦 There are three possible main mechanisms:

Way

Suitable for…

How it works

Unified Promo Code (UPC)

Bulk discounts, delivery

Everyone gets one code (e.g. WELCOME10 )

Individual promotional codes (IPC)

Gift cards, limited items

Each user has their own code

Manual (upon request)

Physical goods

The user sends an address / receives a link


Who uploads promo codes?

  • Option 1: You upload your own list of codes into the system (for example, generated in Shopify, Yotpo, Klaviyo, etc.)

  • Option 2: We generate a universal code for you (if technically possible)

  • Option 3: For the reward item, you can manually provide a link, form, or manager contact information.


What does the user see?

The user sees:

  • Benefit image

  • Title and description

  • Number of Points required to obtain

  • Limitations and validity period

  • The [Get] button

After receiving:

  • The system will provide a promo code and a link where you can exchange this promo code.

  • The information is sent to the user’s personal account.


Can I change the benefit after publication?

Yes, but with restrictions:

  • Quantity, timing and availability are subject to change.

  • The type and already issued codes cannot be changed. 

VI. VIBY and Calculations

What is VIBY?

VIBY is the VIRALBY platform’s internal currency. You assign a VIBY reward for each task. After completing the task and verifying it, the user receives these VIBY, which they can then use to access benefits.


How does VIBY logic work?

Action

What’s happening

The user performs the task

Submits for review

You approve the execution

VIBY is debited from the campaign balance

The user receives VIBY

Can use them immediately

The user exchanges VIBY for Benefit

Receives the benefit you set up in advance


How to determine the cost of a task?

Pricing depends on the complexity and type of content. Recommended price ranges:

Task type

Recommended Price (VIBY)

Comment / short review

50–100

Post / story

100–150

Video / article

200–300

💡 You can always assign a custom value. The minimum is 50 VIBY.


How much is 1 VIBY worth?

Basic binding: 1 VIBY ≈ $0.01 But this depends on the tariff plan and country. At the start:

  • You purchase VIBY packages to top up your campaign balance, for example: 5,000, 10,000, 25,000

  • The larger the volume, the lower the price per VIBY.


How to buy VIBY?

  1. Go to the “Balance” section

  2. Choose the right package

  3. Pay using a convenient method (card, PayPal, invoice)

  4. Points are instantly credited to your balance.


Are there any limits?

  • Each campaign has its own VIBY balance.

  • You can distribute VIBY between campaigns

  • When the limit is reached, you will receive a notification

  • You can set up auto-replenishment or top up your balance manually.


VII. Checking completed assignments

How does assignment checking work?

After a user completes a task (for example, leaves a review or publishes a post), they submit the result to the client (campaign manager) for review. Typically, this involves:

  • Link to content (e.g., link to a Facebook post, TrustPilot review, YouTube video, Medium article.)

  • Or a screenshot of the publication (for example, a screenshot of an Instagram post, a review on Google Play, etc.)

You can choose one of two modes:


1. Manual check

  • You (or your team) go to the campaign dashboard and see all incoming “Review Requests”

  • See the contents of the task

  • Compare with the requirements

  • Click “Accept” or “Reject.” If rejected, add a short comment about the reasons for rejection (for example, “No brand mention”).


2. Automatic verification (AI moderation)

VIRALBY can enable automatic task checking via its AI assistant :

  • Your requests are processed by AI

  • User content is analyzed and checked for compliance with the task requirements.

  • AI provides a verdict and a brief comment

  • You can leave the automatic check as final or set it to “preliminary” status, with the option of manual confirmation.

🔁 Automatic verification is especially effective for bulk tasks and standard requirements (e.g., text length, presence of branding, hashtags, links, etc.)


What happens when there is a rejection?

  • The user receives a notification and the reason for the refusal.

  • The task can be repeated if it is allowed in the settings.

  • VIBY are not awarded


What happens when you accept?

  • The user immediately receives VIBY on their balance

  • The request moves to the “Accepted” status.

  • You can see statistics for this task.


VIII. Users and Roles

Who are users in the context of the platform?

There are two types of users on the VIRALBY platform:

  1. Your team consists of employees/managers who manage projects, create campaigns and tasks, create and configure benefits, and monitor progress.

  2. Campaign participants (users) are task performers who earn VIBY and receive your benefits.


What is an Access Code?

An access code is a way to make a campaign accessible only to selected users. It’s typically used to access targeted campaigns. You create a campaign → specify that it’s accessible only with an Access Code → distribute the campaign link and the access code to your target audience (via email, in communities, chats, etc.) .

IX. Integrations

Is there an API?

Yes, VIRALBY has an open REST API :

  • Project and Campaign Management

  • Creating/updating tasks

  • Checking and verifying executions

  • Benefits and Points Management

  • Connecting custom frontends and CRM

Documentation is available upon request.